Support

How can we help you today?

Contact Us

For direct assistance, you can reach our support team via email at help@bitflinger.net. We aim to respond to all inquiries as quickly as possible.

Troubleshooting & Issues

We maintain a dedicated repository for troubleshooting documentation and issue reporting on GitHub.

Please note that this is a public forum. Please reach out to us directly if you have any sensitive or confidential information to share.

Visit our support repository: https://github.com/tim-bitflinger/tv_support

What is GitHub?

GitHub is a platform used by developers to host and review code, manage projects, and build software. It also provides a robust system for tracking bugs and feature requests through "Issues".

How to Submit an Issue

To report a bug or request help on GitHub, follow these steps:

1. Navigate to the Issues section of our support repository.
2. You will need a GitHub account to submit an issue. If you don't have one, you can sign up for free on the GitHub website.
3. Click the green "New issue" button.
4. Provide a descriptive title for your problem.
5. In the comment box, describe the issue in detail. Include steps to reproduce the problem and any error messages you've seen.
6. Click "Submit new issue".

Our team and community will be able to review your submission and provide assistance directly on the platform.